When I first got this, was SUPER easy to put together. I was thrilled at how light and flexible it was because I hate hauling out the big vac and extensions. This thing bends, swivels, fits under all my furniture. The headlights are helpful too. Plus they send several accessories and a spare filter. Had to use high setting to really pick up pet fur, but battery still lasts long enough to do an entire floor of rooms. The dust bin is easy to empty. As expected, sometimes pet fur clogged the stem, but it was so easy to open and empty. Definitely not for carpet, but for solid floors and pet fur this thing is the bomb. But… after a few months the roller stopped rolling after a few seconds (even though I cleaned after each use) and the lights stopped working after a few seconds each time I turned it on. I performed the troubleshooting they suggested, to no avail. Customer service was very responsive but I got a couple different responses. One person told me to try a new battery and new brush head, like I was supposed to buy these to try to fix it when I just bought it. But the other rep was extremely helpful with troubleshooting and then offering to send a replacement. Which was perfect because I really like it! Here’s hoping #2 lasts longer, but with the amazing customer service I’m not too worried.