Well I will start by saying I have a lot of herniated discs, degenerative back disease, arthritis and princess in the pea syndrome (since I was a little girl my bed needs to be soft). So I just received what they called a pillow top mattress with very little pillow top, so I started looking online the memory foam mattress toppers all had the same reviews great for a short time but then your impression stays in the pad not to mention the off gassing and price. Then I came upon this mattress topper The reviews were all great and I liked that it was a fitted topper so it doesn't slide all over. I know someone said that the material used on the fitted part wasn't good but I liked it because it fits like gauze and stays put. I received it on wed. ordered it on sat. arrived when they said it would. I got the box so excited like a kid on Christmas morning I looked at the box and was greeted with a personal thank you on the box which made it feel like it was sent from someone personal. I opened the box and found a personal letter from the company first of all Made in the USA but it is a company started by an American Veteran. I love buying made in the USA products but to support a veteran who risked his life to protect our freedom makes it double good. The letter was a form letter about the company but my name was hand written on it with a "Thank you very much! We sincerely appreciate your business! Kyle" hand written. I like that this company takes the extra time to make you feel special on top of the great mattress topper. So after that I put it on my bed, no smell at all, fit like a glove and felt like little clouds. Last night I can honestly say I slept so good I stayed in the same position all night long amazing. I can not tell you the last time I stayed in one position if ever. Now not only is this great to sleep on but like I said I have princess and the pea syndrome I think it is a really good thickness of course right now at this size you could easily remove it and bring it to the laundry mat to wash it (too big to chance on your own machine like your quilts) but if they made one thicker I would definitely go for that one, but I have to say this one is really great I really slept wonderful. I can honestly tell you this is the first review I have actually followed through on I have a 19mo old son (I am a single mom) and today I was able to run around and chase him the whole day without having to take a break when he takes his nap. I got so much done today. Thank you for an exceptional product and for the personal touches. Thank you for making a high quality American made product for a low cost.Update sept.2013 so I had some issues with the mattress pad not popping back to its original position after rolling to a new position and tried many different things to fix. I placed a review on the seller feedback area. Within 5mins. of posting my issue I received a courteous phone call from Kyle very nice and extremely helpful. He said that shouldn't happen and right away offered to replace it or return it for a full refund. What an incredible company they really know what customer service is and I will definitely be using this company again. Good Luck to all and sleep well. Thank you very much Kyle for being so helpful and prompt, I only wish all companies were as caring as yours is.