The vacuum works okay. Seems to pick up all the pet hair and dust. However, it does not have a way to set boundaries to keep it away from areas you don't want it to be like behind furniture where there are wires and cords, etc. The last vacuum we had, I had a magnet of strips, we could put down and it would hit it and keep it away. That option's not available with this one. Also, we have used it for about a week now and about the 5 times we've used it, 3 of them, it didn't make its way back to home base, it was somewhere else in the room and we have an open floor plan. We don't have the sectioned off room, so it should be able to find the base pretty easily but it doesn't seem to always do that. All in all, it was a fairly inexpensive vacuum but but had I do over again. I would spend a little more and get her better quality vacuum with a few more options.UPDATE:Customer service reached out to me after my initial 3 star review. They gave me some suggestions that seemed to have worked. Not totally, but at least It's working well now. I updated my review to reflect a 5 star. Because the customer service went above and beyond. In my opinion, to help me resolve the issue. Even as far as to offering a full refund. That's unusual nowadays, so i'm.We're really happy with the customer service.